SHIPPING METHODS & DELIVERY TIME
Your order will usually be processed within 2-3 business days. Do allow 2-3 weeks for shipping to the U.S. and 4-6 weeks for shipping internationally (varies by location). Shipping time could take less, or slightly more during peak holiday season. We will send you a confirmation email with your tracking number once your package has been sent!
*Please note that these are estimated delivery times only, therefore Cool Colony is not guaranteeing delivery dates. Don't worry, we will always do our best to deliver on or before your delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.